Available payment methods, such as bank transfers or card payments, may vary depending on your profile. Remember that the originating bank account must always be in your name for the funding transaction to be processed.
To purchase stocks or ETFs through TOHKN, you first need to add funds to your account.
Once the funds have been received, verified, and displayed as available in the app, you may use them to trade eligible assets on the platform.
The methods available for adding funds may vary depending on your country, account, platform availability, and applicable conditions.
✅ What Does It Mean to Add Funds?
Adding funds means depositing money into your TOHKN account so that it can appear as an available balance in the app.
This balance may be used to purchase stocks, ETFs, or other eligible assets, provided that all applicable conditions are met.
Keep in mind that initiating a deposit or payment does not always mean that the funds will be available immediately.
They may first need to go through receipt, verification, recording, and platform update processes.
💵 Which Methods Can I Use to Add Funds?
The available methods may vary depending on what is enabled in the app.
Depending on your account and location, you may see options such as:
Local bank transfer
International bank transfer
Credit card payment
Debit card payment
Other payment channels enabled by TOHKN
The availability of each method may change over time.
Before making a deposit or payment, review the specific instructions displayed in the app for the selected method.
🏦 Important: The Bank Account Must Be in Your Name
If you add funds through a bank transfer, the originating bank account must belong to the same person who owns the TOHKN account.
This means that the bank account holder’s name must match the name registered and verified through TOHKN.
Payments sent from third-party bank accounts will not be processed.
This applies even when the transfer is made by someone you know, a family member, a company not registered under your account, or any other account that does not belong to the verified TOHKN account holder.
This verification helps protect your account, prevent allocation errors, and comply with applicable security and verification procedures.
🧾 What Should I Review Before Making a Deposit or Payment?
Before adding funds, carefully review the information displayed in the app.
Make sure to verify:
The selected payment method
The amount you want to deposit
The payment reference or instructions, when applicable
The account or destination provided by TOHKN
That the originating bank account is in your name, when making a bank transfer
Any additional information requested by the platform
If the amount, reference, account holder information, or payment details do not match the instructions, the deposit may not be processed and may require additional review.
⏳ When Will My Funds Be Available?
Processing times may vary depending on the method used, the bank, country, time of submission, applicable verification procedures, and operational conditions.
As a general reference:
Credit or debit card payments are generally reflected almost immediately, provided they are approved and do not require additional verification.
Local bank transfers may take up to three business days to appear as available funds.
International bank transfers may take longer, depending on intermediary banks, the country of origin, banking networks, and other processes outside TOHKN’s control.
In some cases, the processing time for an international transfer may be outside TOHKN’s control.
After the deposit is received and verified, there may be an additional update period before the balance appears as available in the app.
Under normal conditions, this update may take a few minutes.
🔎 Why Might My Deposit Be Under Review?
A deposit may be placed under review for several reasons.
For example:
Verification of the payment method
Confirmation of the amount received
Differences between the deposited amount and the amount entered
An incomplete or incorrect payment reference
The originating bank account does not match the TOHKN account holder
Pending information in your account
Security checks
Additional operational processing
High demand or transaction volume
If your deposit appears as under review, you do not need to repeat the deposit or create a new transaction unless instructed to do so by support.
🚫 What Happens If I Deposit from an Account That Is Not in My Name?
If you make a deposit from a bank account that does not belong to the verified TOHKN account holder, the payment will not be processed as valid funding for your account.
In this case, the transaction may be placed under review and may require additional handling according to the applicable conditions.
To avoid delays, reviews, or rejections, use only bank accounts registered in your name.
💳 What Happens If I Pay by Card?
If you pay using a credit or debit card, the payment may appear almost immediately after it is approved.
However, some card payments may require additional verification or may be declined by the card issuer, payment processor, or applicable controls.
If the payment is not completed, review its status in the app before attempting it again.
📈 Can I Purchase Stocks or ETFs While My Deposit Is Pending?
No.
To purchase stocks or ETFs, the funds must appear as available in your TOHKN account.
If your deposit is pending, under review, or not yet reflected, that amount cannot yet be used for trading.
Keep in mind that the price of a stock or ETF may change while your funds are being processed.
A pending deposit does not reserve the price of an asset.
🔄 What Happens After the Funds Become Available?
Once the funds appear as available in your account, you may use them to purchase eligible assets through TOHKN.
Before placing an order, review:
The asset you want to purchase
The amount you want to use
Whether the asset is available in the app
Whether you are within the applicable market hours
The associated conditions and risks
The processing of a purchase may depend on market hours, asset availability, market price, applicable verification procedures, and operational conditions.
⚠️ Important Information About Verification and Processing Times
TOHKN may perform verification procedures before displaying funds as available.
These procedures help protect your account, confirm the deposit or payment information, and comply with applicable security and operational requirements.
Any processing times displayed or communicated are estimates and may vary depending on the method used, bank, country, payment processor, applicable verification procedures, and operational conditions.
TOHKN does not recommend repeating a deposit, creating a new order, or attempting another transaction while an existing transaction is pending or under review, unless instructed to do so by support.
📌 In Summary
To purchase stocks or ETFs through TOHKN, you first need to add funds to your account.
The funds must be received, verified, and displayed as available before you can use them for trading.
You may add funds using the methods available in the app, including bank transfers and credit or debit card payments, subject to availability.
Card payments may appear almost immediately, while local bank transfers may take up to three business days. International transfers may take longer because of external banking processes.
If you add funds through a bank transfer, the originating bank account must belong to the same person who owns the TOHKN account. Otherwise, the payment will not be processed as valid funding for your account.
🆘 Need Help?
If you have questions about adding funds to your TOHKN account, review the following before contacting support:
The payment instructions displayed in the app
The payment method used
The status of your deposit or payment
Your account and verification status
Whether the originating bank account is in your name
Whether the amount appears as available in your balance
For assistance, contact:
To help us assist you more efficiently, please include:
The email address associated with your account
The amount and approximate date of the deposit or payment
The payment method used
The transaction reference, when applicable
A screenshot, if applicable
A brief description of your question