Transactions are not always completed immediately because they depend on verification procedures and market hours. The final price may differ from the estimated price, and orders may remain pending or be rejected if they do not meet the applicable conditions.
Purchases and sales of stocks or ETFs through TOHKN may depend on market hours, asset availability, market prices, applicable verification procedures, and the platform’s operational processes.
Even if you confirm a transaction in the app, this does not always mean that it will be completed immediately.
The transaction must go through verification, execution, recording, and platform update processes before it appears as completed in your account.
✅ What Happens When I Confirm a Purchase?
When you confirm a purchase, TOHKN processes the transaction according to the conditions in effect at that time.
For a purchase to be processed, you will generally need to:
Have sufficient available funds in your account
Confirm that the asset is available in the app
Be within the applicable market hours
Meet the relevant verification requirements
Confirm the transaction correctly through the platform
If any of these conditions are not met, the transaction may remain pending, may not be processed, or may appear with a different status in the app.
🔄 What Happens When I Confirm a Sale?
When you confirm a sale, TOHKN processes the transaction according to the asset’s availability, market conditions, and applicable verification procedures.
For a sale to be processed, you will generally need to:
Have the asset available in your portfolio
Confirm that the asset is available for sale
Be within the applicable market hours
Meet the relevant verification requirements
Confirm the transaction correctly through the platform
After the sale, the proceeds may appear as an available balance in your account, subject to the applicable processing procedures.
Selling an asset does not mean that the funds will automatically be withdrawn to your bank account. A withdrawal is a separate process.
⏰ Is the Transaction Processed Immediately?
Not necessarily.
A purchase or sale may take a few minutes to be fully reflected in the app.
This may occur because the transaction must go through processes such as:
Order verification
Confirmation of available funds or positions
Execution of the transaction
Internal recording
Updating your balance or portfolio
Creation or confirmation of the corresponding blockchain record, when applicable
For this reason, even when a transaction has been initiated correctly, it may take some time before it appears as completed.
Under normal conditions, the update may take several minutes.
If the transaction is still not reflected or its status has not changed after that time, you may contact support and provide the transaction details.
📈 Can the Final Price Be Different from the Estimated Price?
Yes.
The price of a stock or ETF may change throughout the day depending on market conditions.
The price displayed before you confirm a transaction may be a reference or estimate. The final price will depend on the conditions in effect when the transaction is processed.
This may affect:
The final amount used
The final quantity of the asset received
The available balance after a sale
The final result of the transaction
Carefully review the information displayed in the app before confirming.
🌙 What Happens If I Confirm a Transaction Outside Market Hours?
If you attempt to buy or sell outside the applicable market hours, during a holiday, or during a special market closure, the transaction may not be processed immediately.
Depending on the platform’s applicable conditions, the order may remain pending, may be unavailable, or may be processed when the market allows.
Keep in mind that the asset’s price may change between the time you attempt to place the order and the time the transaction is processed.
🔎 Why Might a Transaction Remain Pending?
A transaction may appear as pending while it is being verified, processed, or updated.
This may be due to factors such as:
Market hours
Asset availability
Internal verification procedures
Available funds
Available position for sale
Price conditions
Operational processing
Updating the corresponding blockchain record, when applicable
A pending status does not necessarily mean that there is a problem.
Review the status in the app and avoid repeating the transaction unless instructed to do so by support.
🚫 Can a Transaction Be Rejected or Canceled?
Yes.
A purchase or sale may be rejected, canceled, or not processed if it does not meet the applicable conditions.
Examples may include:
Insufficient funds
The asset is unavailable
The market is closed
The price is outside the available conditions
Pending verification procedures
Operational restrictions
An error when confirming the transaction
Market or platform conditions
If a transaction is not completed, review the status displayed in the app before attempting it again.
⚠️ Important Information About Processing and Risk
Buying or selling stocks and ETFs involves risk.
Keep the following in mind:
Prices may rise or fall.
Returns are not guaranteed.
The estimated price may differ from the final price.
A transaction may take several minutes to appear.
An order may remain pending, be rejected, or be canceled.
Processing may depend on market hours and applicable conditions.
The information available through TOHKN and this Help Center is provided for educational and informational purposes only.
TOHKN does not provide financial, legal, or tax advice, or personalized investment recommendations.
📌 In Summary
A purchase or sale of stocks or ETFs through TOHKN may not be reflected immediately.
The transaction may depend on market hours, asset availability, applicable verification procedures, execution, internal recording, and, when applicable, blockchain confirmation.
Before placing an order, confirm that the asset is available, that you have sufficient funds or an available position, and that you are within the applicable market hours.
🆘 Need Help?
If you have questions about a purchase, sale, or pending order through TOHKN, review the following before contacting support:
The transaction status displayed in the app
The name or ticker symbol of the stock or ETF
The approximate date and time of the transaction
Your account and verification status
Whether you had sufficient funds or an available position
Whether the market was open when the order was placed
For assistance, contact:
To help us assist you more efficiently, please include:
The email address associated with your account
The name or ticker symbol of the asset
Whether the transaction was a purchase or sale
The approximate date, time, and amount of the transaction
A screenshot of the transaction status, if applicable
A brief description of your question