Depending on your profile, location, and the available issuance, the platform may show you one or more of these options:
Bank transfer
International transfer (SWIFT)
Credit and debit cards
Digital assets (crypto)
The visible options may vary depending on your case and the type of opportunity selected.
When is my order processed?
Your order will only be processed when:
The deposit has been received and correctly validated, and
Your account meets the applicable verification and compliance requirements (KYC).
Receiving the payment is a necessary requirement, but the final processing is subject to compliance validations. If additional information is required, the order may remain in a "pending" status until the process is completed.
Important rules when making your payment
To avoid delays or an "Under review" status, make sure to:
Deposit the exact amount indicated.
Correctly include the requested reference (when applicable).
Make the payment within the indicated time window.
Keep the receipt until the order appears as "Completed".
Issuances may have a limited quota. If the payment is not confirmed within the established timeframe, the order may expire.
What should I keep in mind before paying?
To avoid delays or having your order placed "Under review," make sure to:
Deposit the exact amount indicated.
Correctly include the requested reference or note (if applicable).
Keep the receipt until the order appears as "Completed".
Make the payment within the indicated time window.
Issuances may have a limited quota. If you do not complete the payment on time, the order may expire.
Bank transfers and SWIFT
For international transfers (SWIFT): Some banks may apply intermediate fees or charges, which could make the amount received less than the amount indicated in your order.
If the received amount is less:
The order may remain in a "pending" status or be canceled.
It might be necessary to pay the difference.
Recommendation: Verify potential charges with your bank before transferring and make sure that the final amount received matches exactly what is indicated in your order.
Time window and quota
Some orders may have:
A specific timeframe to complete the deposit.
A limited quota within the issuance.
If the payment is not confirmed within the established time:
The order may expire.
It may be necessary to create a new order (if there is still availability).
Payment security
For your protection:
Only make payments to the details that appear in your active order within the platform.
TOHKN will never ask for your password, verification codes, or for you to send funds to accounts other than those shown in the app.
If something seems unusual to you, do not make the payment and contact support through official channels.
Need help with a payment?
Before contacting support, check:
That the amount exactly matches your order.
That you have used the correct details.
That the reference is included (if applicable).
The current status of your order in the app.
If you need assistance, include:
Email associated with your account
Order ID
Deposit amount and date
Payment method used
Receipt (if applicable)
This will allow us to review your case faster.