You need to have cleared and available funds in your TOHKN account before placing an order. Initiating a deposit does not guarantee that the funds will be available immediately.
Always check your balance in the app before purchasing.
Yes. To purchase stocks or ETFs through TOHKN, you first need to have available funds in your account.
This means that initiating a deposit or transfer is not enough. The funds must be credited and displayed as available in the app before you can use them to make a purchase.
Once the funds are available, you may use them to trade eligible assets through TOHKN, subject to asset availability, market hours, applicable verification procedures, and operational conditions.
✅ What Does It Mean to Have Available Funds?
Having available funds means that the amount has already been received, verified, and reflected in your TOHKN account for use.
With available funds, you can:
Purchase stocks available in the app
Purchase ETFs available in the app
Trade starting from the permitted minimum amount
Review your balance before confirming a transaction
If your deposit is still pending, under review, or not yet reflected in your account, you may not be able to use that amount for a purchase.
💵 Can I Buy Immediately After Making a Deposit?
Not necessarily.
After making a deposit or adding funds, there may be a processing period before the amount appears as available in your account.
This may occur because the deposit must go through verification, recording, and platform update procedures.
In some cases, your balance may take a few minutes to update after the corresponding process has been completed.
If the amount is not yet displayed as available, review the status of your deposit before attempting to place an order.
🧩 What Happens If I Try to Buy Without Available Funds?
If you do not have sufficient available funds, you will not be able to complete the purchase.
The app may inform you that you need to add funds or that your available balance is insufficient.
You may also have initiated a deposit that is not yet available for use because it is still pending verification or processing.
📈 Can the Price Change While I Wait for My Funds to Become Available?
Yes.
The price of a stock or ETF may change throughout the day based on market conditions.
A deposit that is still being processed does not reserve an asset’s price.
The final purchase price will depend on market conditions when the transaction is processed, provided that you have available funds and all applicable conditions are met.
💳 What Is the Minimum Purchase Amount?
The current minimum amount for purchasing stocks or ETFs through TOHKN is US$10.
This means that you may initiate a transaction starting from that amount, provided that:
The asset is available in the app
You have sufficient available funds in your account
You are within the applicable market hours
The asset supports the selected purchase amount
The transaction meets the relevant conditions and verification requirements
The final quantity of the asset will depend on the amount used, the market price, and the applicable conditions when the transaction is processed.
🔎 How Do I Know Whether My Funds Are Available?
You can review your balance in the app.
If the amount is displayed as available, you may use it to purchase eligible stocks or ETFs.
If the amount appears as pending, under review, or is not yet reflected, it may still be processing.
In that case, wait for the status to update before attempting to place an order.
⚠️ Important Information About Verification
Some deposits may require additional verification before becoming available.
This may occur for reasons such as:
Verification of the payment method
Confirmation of the amount received
Review of the deposit reference or information
Security checks
Review of account information
Additional operational processing
If your deposit is under review, you do not need to repeat the deposit or create a new transaction unless instructed to do so by support.
📌 In Summary
You need to have available funds before purchasing stocks or ETFs through TOHKN.
A deposit that has been initiated or is still being processed does not always mean that the money is already available for trading.
Before purchasing, review your balance, confirm that the asset is available, and remember that the price may change while your funds are being processed.
🆘 Need Help?
If you have questions about your available balance, a deposit, or purchasing stocks and ETFs through TOHKN, review the following before contacting support:
The information and transaction status displayed in the app
Your available balance
The status of your deposit
Your account and verification status
The name or ticker symbol of the asset you are trying to purchase
Whether the asset is currently available on the platform
For assistance, contact:
To help us assist you more efficiently, please include:
The email address associated with your account
The amount and approximate date of the deposit, if applicable
The name or ticker symbol of the stock or ETF you are trying to purchase
A screenshot, if applicable
A brief description of your question