Issuances on TOHKN are designed so you can invest in a clear, guided, and secure way.
In general, each issuance follows this approach: invest → validate your information and your deposit → receive your tokens in your wallet within the platform.
Over time, we will enable new features and future issuances with additional capabilities.
✅ What you will normally be able to do during an issuance
During an issuance, you will normally be able to:
Create your account on TOHKN
Complete your verification process (KYC)
In some cases, additional information or documentation may be required
Create an investment order
Make your deposit using the available options
Track the status of your investment within the app (for example: pending / under review / completed)
Receive the tokens from the issuance
See your tokens reflected in your wallet within TOHKN
The goal is to ensure an orderly and validated process before enabling broader functionalities.
⏳ Features that could be enabled in later phases
Depending on the issuance and TOHKN's roadmap, some features may be enabled later on. For example:
Token withdrawals to external wallets
Transfers between users or to other addresses
Advanced asset management or movement features
New tools that will be announced in future phases
If a feature does not appear in your app or dashboard, it means it is not yet enabled for that issuance. These updates will be communicated within the platform and through official channels.
🔎 Important note about the "Under review" status
If your investment appears as "Under review", it may be due to:
Validation of your identity or documentation
Verification of the deposit
Differences in amount or reference
Additional manual processing
In times of high demand, validation time may be longer than usual. While it is "Under review," you do not need to repeat the deposit or create a new order, unless support instructs you to do so.
🎟 Quotas and time windows
Some issuances may have:
A limited quota
A time window to complete the deposit
If you cannot complete your investment because:
The quota was reached
You did not finish the deposit on time
Your order expired before being validated
Don't worry: there will be new opportunities and upcoming issuances.
Recommendations for future issuances:
Keep your account created
Complete your verification in advance
Check that your information is up to date
Enable notifications within the platform
This will allow you to participate faster when a new issuance or phase is enabled.
📢 How do I find out what comes next?
All updates, new features, and upcoming issuances will be communicated within TOHKN and through our official networks.
We recommend:
Checking the platform periodically
Consulting internal notifications
Staying tuned to official announcements
🆘 Need help?
If you have questions about your order or the status of your investment, before writing to support check:
The current status of your order
If you have pending requests for information
That the amount and reference of your deposit match exactly
If you need assistance, write to: [email protected]
To expedite support, include:
Email associated with your account
Order ID
Deposit amount and date
Receipt (if applicable)